Privacy policy

Last updated: August 27, 2026

VanBotanica (“VanBotanica,” “we,” “us,” or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”).

Our Services are hosted and powered by Shopify, which provides the technology that allows us to operate our online store and process your orders.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, place an order, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Order and Transaction Information

This may include:

  • Products you view, add to your cart, or purchase

  • Order history

  • Transaction details

  • Returns, refunds, exchanges, or cancellations

  • Shipping and delivery information

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify and/or our third-party payment processors.

We generally do not have access to your full credit card or debit card number. Payment information is handled by the applicable payment processor in accordance with its own privacy and security policies.

Account Information

If you create an account with us, we may collect information such as:

  • Username

  • Password

  • Account preferences

  • Account settings

Communications

If you contact us by email, through our website, or through other communication channels, we may collect the information you provide, including the contents of your message and any information necessary to respond to your inquiry.

Device and Usage Information

When you visit or use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages viewed

  • Products viewed

  • Date and time of website visits

  • Information about how you interact with our website

We may collect this information through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

  • Create an account

  • Place an order

  • Subscribe to our marketing communications

  • Contact us

  • Submit a form

  • Participate in promotions or other activities

Automatically Through Our Website

We may automatically collect certain information through cookies, pixels, and similar technologies when you browse or use our website.

From Service Providers

We may receive information from companies that provide services to us, such as Shopify, payment processors, shipping providers, website analytics providers, and other service providers that help us operate our business.

From Third Parties

We may receive information from other third parties where permitted by applicable law, including advertising or social media platforms.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process and complete purchases

  • Process payments

  • Prepare and ship orders

  • Provide order and shipping updates

  • Process returns, refunds, and exchanges

  • Provide customer support

Providing and Improving Our Services

We may use information to:

  • Operate and maintain our website

  • Improve our products and Services

  • Understand how customers use our website

  • Improve the shopping experience

  • Remember preferences and settings

  • Personalize certain aspects of our Services

Marketing and Communications

Where permitted by applicable law and where you have provided any required consent, we may use your contact information to send promotional communications about our products, new arrivals, promotions, events, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still contact you regarding your orders, account, transactions, or other non-promotional matters.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services

  • Detect and prevent fraudulent or unauthorized transactions

  • Investigate suspicious or potentially harmful activity

  • Protect the security of our customers and business

Legal and Regulatory Compliance

We may use or disclose personal information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Comply with court orders or other legal processes

  • Enforce our Terms of Service and other policies

  • Protect our legal rights and interests

4. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify

Our online store is hosted and powered by Shopify. Shopify processes information necessary to operate our website, process orders, provide payment and commerce services, and support certain features of our store.

You can learn more about how Shopify handles personal information through the Shopify Privacy Policy.

Payment Processors

Payment information may be shared with Shopify and/or third-party payment processors to securely process transactions.

Shipping and Delivery Providers

We may provide your name, shipping address, phone number, and other necessary information to shipping and delivery providers so that your order can be delivered to you.

Service Providers

We may share information with companies that provide services on our behalf, such as:

  • Website hosting and technology services

  • Payment processing

  • Shipping and fulfillment

  • Website analytics

  • Customer support

  • Email communications

  • Data storage and security

These service providers may only use your information as necessary to provide services to us, subject to applicable agreements and laws.

Marketing and Advertising Services

Where applicable, we may use third-party marketing or advertising services to help us understand our audience, promote our products, or provide relevant advertisements.

These services may collect information about your activity on our website through cookies, pixels, or similar technologies, subject to their own privacy policies and applicable law.

Legal Requirements and Business Transactions

We may disclose personal information if required or permitted by law, or if necessary to protect our rights, customers, property, or Services.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, sale of assets, financing, or bankruptcy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve our Services.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember preferences

  • Understand how visitors use our website

  • Improve website functionality

  • Analyze website traffic

  • Support marketing and advertising activities

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

6. Shopify and Third-Party Services

Because our Services are hosted on Shopify, Shopify and its service providers may collect and process personal information in connection with your use of our website.

Information submitted through our website may be processed or stored by Shopify and other service providers in countries other than the country in which you reside.

Third-party services used through our website may have their own privacy policies. We encourage you to review the privacy policies of those providers where appropriate.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, including social media platforms, payment services, shipping providers, or other websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

If you follow a link to a third-party website, we recommend reviewing its privacy policy before providing personal information.

8. Children's Privacy

Our Services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the contact information below so that we can review and, where appropriate, delete the information.

9. Security of Your Personal Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Complete transactions

  • Maintain business and transaction records

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements and policies

  • Protect our legitimate business interests

The length of time we retain information depends on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

These rights are not absolute and may be subject to legal exceptions.

To exercise your privacy rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

We will respond to requests within the time required by applicable law.

12. Marketing Communications

If you have subscribed to receive promotional emails from us, you may unsubscribe at any time by clicking the “unsubscribe” link in our marketing emails.

Please note that opting out of promotional communications does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer inquiries.

13. International Data Transfers

Because we use Shopify and other third-party service providers, your personal information may be transferred to, stored in, or processed in countries outside Canada.

When personal information is transferred outside Canada, it may be subject to the laws of the country where it is processed, which may provide different levels of privacy protection than those available in Canada.

We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy laws and this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

VanBotanica
Ins & Wechat: vanbotanica
Website: vanbotanica.com