Shipping policy

Last updated: August 27, 2026

At VanBotanica, we carefully package every plant to help ensure it arrives safely and in good condition.

1. Shipping & Local Pickup

Local Pickup

Local pickup is available in Richmond / Burnaby, BC, Canada.

Pickup details and the exact location will be provided after your order has been confirmed.

Canada-Wide Shipping

We offer shipping across Canada.

To help ensure that live plants arrive as quickly and safely as possible, we normally ship orders Monday through Wednesday only.

Orders are shipped using a next-day delivery service whenever available. However, delivery times may vary depending on the destination, weather conditions, carrier operations, and other circumstances beyond our control.

Please note that purchasing a next-day shipping service does not guarantee delivery on the next calendar day.

2. Shipping Schedule

Monday–Wednesday Shipments

Our regular shipping days are Monday, Tuesday, and Wednesday.

We do not normally ship live plants on Thursdays, Fridays, weekends, or statutory holidays. This shipping schedule helps reduce the risk of plants being held in transit over weekends or during extended periods when carrier operations may be limited.

Thursday Shipping Requests

If you specifically request Thursday shipping, we may be able to accommodate your request depending on the destination and shipping conditions.

In this case, we will purchase a next-day delivery service for your order. However, next-day shipping does not guarantee that your package will be delivered on Friday.

Delivery may be affected by carrier delays, weather, operational issues, or other circumstances beyond our control.

By requesting Thursday shipping, you acknowledge and accept this delivery risk.

3. Shipping Rates

Orders over $300 CAD: Free shipping
Orders under $300 CAD: Shipping fees are calculated and displayed at checkout based on the destination and applicable shipping options.

Free shipping applies to the merchandise subtotal after applicable discounts and before taxes, unless otherwise stated.

4. Processing Time

Orders are generally processed and prepared for shipment according to our regular shipping schedule.

Because we sell live plants, we may occasionally delay shipment when weather conditions are considered unsafe for the plants.

If your order requires a shipping delay due to extreme weather or other circumstances, we will contact you when possible.

5. Weather Conditions

Live plants can be sensitive to extreme temperatures.

During periods of extreme heat or cold, VanBotanica may recommend or temporarily delay shipping in order to reduce the risk of damage during transit.

Customers are responsible for considering local weather conditions at the destination when placing an order.

While we take reasonable precautions when packaging plants, we cannot guarantee that plants will be unaffected by extreme weather, carrier delays, or other conditions beyond our control.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
City
Province
Postal code
Phone number

VanBotanica is not responsible for delays, additional shipping charges, loss, or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before your order is shipped.

7. Delivery

Once your package has been handed over to the shipping carrier, tracking information will be provided when available.

Please monitor your tracking information and make arrangements to receive your package promptly after delivery.

For live plants, we strongly recommend bringing the package indoors as soon as possible after delivery, especially during periods of extreme temperatures.

VanBotanica is not responsible for damage caused by packages being left outside, unattended, or exposed to unsuitable temperatures after delivery.

8. Shipping Delays, Loss, or Damage

Once an order has been handed over to the shipping carrier, delays and handling are outside of VanBotanica's direct control.

We are not responsible for delays, loss, or damage caused by the shipping carrier, severe weather, incorrect addresses, or other circumstances beyond our control.

If your package is delayed, damaged, or appears to have been lost, please contact us as soon as possible. We will do our best to assist you and communicate with the carrier when appropriate.

For plant condition upon arrival, please refer to our Return & Refund Policy.

9. Live Plant Shipping Disclaimer

Plants are living products and may experience some stress during transportation.

Minor changes such as leaf movement, yellowing, drooping, or other signs of shipping stress may occur and do not necessarily indicate permanent damage.

Upon arrival, please carefully unpack your plants and follow the appropriate acclimation and care instructions.