Refund policy

Last updated: August 26, 2026

At VanBotanica, we take great care in selecting, inspecting, packaging, and shipping every plant. As plants are living and perishable products, all purchases are subject to the following Return & Refund Policy.

1. All Sales Are Final

Due to the nature of live plants, we generally do not accept returns or exchanges.

Please review your order carefully before placing it. Once an order has been placed and shipped, it cannot be cancelled, returned, or exchanged except in cases covered by this policy.

2. Live Arrival Guarantee

We carefully inspect and package every plant before shipping. If your plant arrives severely damaged or in poor condition, please contact us within 24 hours of the package being marked as delivered.

To submit a claim, you must provide the following within 24 hours of receiving your package:

  • A complete, unedited unboxing video
  • Clear photos showing the condition of the plant upon arrival
  • Clear photos of the original packaging and shipping box
  • Your order number

The unboxing video should clearly document the condition of the package and plant upon opening.

Please do not discard the plant, original packaging, or shipping box until your claim has been reviewed and resolved.

Claims submitted after the required timeframe may not be eligible for a refund, compensation, replacement, or other resolution.

3. Shipping Delays and Carrier Issues

Once a package has been accepted by the shipping carrier, VanBotanica is not responsible for delays, mishandling, loss, or damage caused by the carrier.

However, we will do our best to assist customers in resolving shipping-related issues whenever possible.

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are accurate and complete. VanBotanica is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

4. Weather and Shipping Risks

Plants are living products and may be affected by extreme temperatures during transit.

Customers are responsible for understanding the risks associated with shipping live plants during extreme weather conditions. We take reasonable precautions when packaging plants, but we cannot guarantee that plants will not be affected by circumstances beyond our control.

VanBotanica is not responsible for plant damage caused by:

  • Shipping or delivery delays
  • Severe weather conditions
  • Packages left unattended after delivery

5. Plant Appearance and Natural Variations

Every plant is unique. VanBotanica operates on a What You See Is What You Get (WYSIWYG) basis, meaning that, unless otherwise clearly stated in the product listing, you will receive the exact plant shown in the listing photos.

Please note that plants are living products and may naturally change over time. The following are generally considered normal and are not eligible for a return, refund, or replacement:

  • Minor changes in leaf shape, size, or colour
  • Changes in variegation patterns or levels of variegation during future growth
  • Minor cosmetic damage
  • Small tears, blemishes, or marks on leaves
  • Minor root damage during shipping
  • Natural yellowing or leaf loss during acclimation
  • Changes in the colour, shape, or variegation of new growth

The condition and appearance of a live plant may naturally change during shipping, acclimation, and future growth.

6. Acclimation and Plant Care

Plants may experience stress after shipping and may require time to acclimate to their new environment.

We cannot guarantee how a plant will grow or perform after delivery. Factors including light, humidity, temperature, watering, growing medium, fertilizer, pests, and general care can significantly affect the health and appearance of a plant.

Therefore, VanBotanica cannot provide refunds or replacements for issues that occur after the initial arrival period and while the plant is in the customer's care, including:

  • Leaf loss or yellowing
  • Changes in variegation
  • Root rot
  • Pest issues
  • Growth problems
  • Plant decline or death after the initial arrival period

7. Refunds, Store Credit, and Replacements

If a claim is approved, the resolution will be determined on a case-by-case basis.

Depending on the circumstances, VanBotanica may offer:

  • A partial refund
  • Store credit
  • A replacement plant, if available
  • Another mutually agreed-upon solution

If a replacement or reshipment is offered, the customer is responsible for the shipping cost of the replacement plant, unless otherwise agreed upon in writing by VanBotanica.

8. Order Cancellations

Orders may only be cancelled before they have been packed or prepared for shipment.

Once an order has been packed, prepared, or shipped, cancellation may no longer be possible.

9. Contact Us

If you have any questions or concerns regarding your order, please contact us as soon as possible.

VanBotanica
Website: vanbotanica.com
Ins & Wechat: vanbotanica

By placing an order with VanBotanica, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.